These installers are available through your customer portal. It is most useful for organizations with a small user base or with small or decentralized IT departments. The stand-alone installation requires each product to be individually activated on each computer. Agents must be removed and version 12.2 installed again through the application or re-installed via the agent installer. If needed, techs can also use a similar process to initiate a chat with a colleague if you want to get a second opinion on the end user’s issue.Due to improved security standards, Dameware12.2 is not compatible with older agent versions. Type in the message and press enter to create a chat window that remains open even as you navigate between tabs. To start a chat with a user, technicians can navigate to the Chat Icon within the Technician Console to open the Chat Window. To start an in-session video in DRE, navigate to the drop-down menu within the remote session and select “Start Video Call.” If the user accepts the call, the remote support software is designed to automatically launch the video conference, allowing for a two-way exchange of both voice and video. Then, you can communicate directly with the user over video or chat as if you were in the same room. Once the session is initiated, starting a video, chat, or VoIP call from directly within the session typically takes only a few clicks. Before you can initiate a remote video or chat, you first need to create a remote connection with a user device. Remote video and chat support is typically a feature within a larger remote support software solution like SolarWinds Dameware Remote Everywhere. How does remote video and chat support work?.
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